Contact & FAQ

Do you have all of your inventory in stock, or is it sold on consignment?

Do you ship to ______?

Does your equipment come with a warranty?

Yes – a 30 day from date of delivery warranty is included with all equipment unless it is specifically marked as being sold “As-is”

Warranty Policy

At Metallography Canada, we are committed to ensuring the quality and reliability of our machinery, and your satisfaction. If you encounter any issues with a product purchased from us within 30 days of receipt, we will take the following steps at no additional cost to you:

Repairs: We will repair the product, including all necessary parts and labour, to resolve any issues.

Replacement/Refund: If we are unable to repair the product, we will offer you a full refund of the purchase price, including the original shipping costs.

Return Shipping: In the event of a return, we will cover the cost of return shipping.

Please contact our customer service team for assistance with any warranty claims. Our goal is to ensure your satisfaction and resolve any issues as quickly as possible.

This warranty policy is valid for 30 days from the date of delivery.

Do you accept credit card payment?

At the present time, we do not accept credit card payment. Electronic funds transfers such as ACH/EFT/Wire/Interac(™) are accepted, or a cheque made out to Metallography Canada, and sent to our office.

Do you offer financing or payment terms?

We have partnered with a local company in order to offer financing to our Canadian customers!  Please contact us if this will benefit you.  We can provide you with initial monthly financing options.

• Terms range from 2 to 5 years, with approvals often within 24 hours.
• We lend directly and partner with banks/private lenders, and can offer rates just 1-2% above bank rates from 7%.
• Our flexible solutions serve startup businesses and established businesses, covering the full credit spectrum.
• We finance orders with a minimum value of $5,000.

Payments terms are Net In Advance – no equipment is shipped without payment in full having been received.

Do you buy equipment?

Yes – see our “Sell Your Equipment” page.

Do you offer installation and training service?

Do you offer servicing (repair) or calibration of equipment?