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FAQ
Do you have all of your inventory in stock, or is it sold on consignment?
All of our inventory is in our warehouses, in stock.
Do you ship to ______?
We ship worldwide. We can arrange shipping prepay & add, or you can arrange your own pickup or courier/carrier shipping from one of our 2 warehouses.
Does your equipment come with a warranty?
Yes – a 30 day warranty is included with all equipment unless it is specifically marked as being sold “As-is”
Do you accept credit card payment?
At the present time, we do not accept credit card payment. Electronic funds transfers such as ACH/EFT/Wire/Interac(™) are accepted, or a cheque made out to Metallography Canada, and sent to our office.
Do you offer financing or payment terms?
At the present time, no financing options are available. Payments terms are Net In Advance – no equipment is shipped without payment in full having been received.
Do you buy equipment?
Yes – see our “Sell Your Equipment” page.
Do you offer installation and training service?
Yes, we offer installation and training service depending on availability. Please inquire directly.
Do you offer servicing (repair) or calibration of equipment?
No, we do not generally offer repair and we are not accredited for calibration. However, we do in some cases offer bench service/repairs for equipment shipped to us at your cost. Please inquire about pricing and availability.